Human Services Operations Manager

Ready to put your leadership, compliance expertise, and strategic thinking to work in a role that truly matters? Lee County’s Department of Human & Veteran Services (HVS) is seeking a Human Services Operations Manager who enjoys leading teams, strengthening systems, and ensuring public resources are used responsibly to support our community’s most critical needs.

This role blends people leadership, grant stewardship, and operational oversight — all in service of programs that help residents access stability, housing, and essential supports.

This isn’t just a job. It’s a chance to:

• Oversee federal, state, and local programs that directly impact individuals, families, and veterans across Lee County.
• Lead and support professional staff responsible for grants, contracts, compliance, housing, and data management.
• Ensure responsible stewardship of public funds while maintaining audit-ready operations.
• Strengthen partnerships with nonprofit organizations, funders, and community stakeholders.
• Play a key role in shaping programs that respond to evolving community needs.

Here, structure meets balance.

Work Monday–Friday, 8:00 a.m.–5:00 p.m. and some evenings and weekends may be required. This schedule allows time to enjoy Southwest Florida’s beaches, outdoor activities, and vibrant regional destinations like Tampa, Orlando, and Miami.

Why Leaders Love It Here

Lead with Purpose: Guide teams and systems that support vital human services and community partnerships.

Meaningful Impact: Your work ensures programs are compliant, sustainable, and responsive to real community needs.

Strategic & Collaborative: Balance oversight, problem-solving, and collaboration with funders, nonprofits, and county leadership.

Work-Life Balance: Stable hours, supportive leadership, and time to enjoy life on the Gulf Coast.

Comprehensive Benefits: Competitive benefits package including low-cost medical coverage, life insurance, tuition reimbursement, Florida Retirement System (FRS), paid holidays, and generous leave.

What You’ll Do

• Provide oversight and management of federal, state, and local programs and grant funding to ensure compliance with regulations, policies, and budget requirements.
• Lead and manage staff, including recruitment, performance evaluations, coaching, training, and professional development.
• Develop, implement, and maintain operational systems, policies, and procedures to support efficient and compliant program delivery.
• Interpret and apply federal regulations, state laws, and departmental policies.
• Develop program and grant budgets and oversee staff responsible for grants, contracts, compliance, housing, and data management.
• Oversee compliance for multiple funding sources, including HOME, CDBG, ESG, CoC, TANF, DCF, Challenge funds, and others.
• Coordinate and lead audits, monitoring reviews, and corrective action processes.
• Analyze program data and prepare reports for funders, county leadership, and other stakeholders.
• Monitor grant agreements and contracts to ensure timely expenditures and adherence to reporting and audit requirements.
• Coordinate county-initiated amendments to strategic plans and support department goals, objectives, and performance measures.
• Collaborate with nonprofit organizations and community partners to assess needs and support program development.
• Prepare and deliver presentations and respond to inquiries from the Board of County Commissioners, county management, government agencies, and the public.
• Ensure compliance with all county and departmental policies and procedures.
• Perform other related duties as assigned.

Minimum Requirements

• Any combination of education and experience equivalent to a Bachelor’s degree in Public Administration, Business Administration, Finance, Social Services, or a related field.
• Three (3) years of experience in social services, grant management, program administration, compliance, or public sector management, and 1 year supervisory experience.
• Valid driver’s license with an acceptable driving record.

Strongly Preferred Qualifications

• Master’s degree in a related field.
• Experience managing federal and state grants, including HUD-funded programs (HOME, CDBG, ESG, CoC).
• Strong background in budgeting, audits, monitoring, and compliance.
• Experience working with nonprofit and community-based organizations.

Fingerprint Screening Requirement:

• This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com

About the Department of Human & Veteran Services

The Department of Human & Veteran Services serves as a collaborative hub for resources that support Lee County residents. DHS administers financial assistance programs, oversees grants and contracts with community partners, and works closely with nonprofits and funding agencies to address housing stability, homelessness, and other critical human service needs.

Your leadership will help ensure these programs remain compliant, effective, and responsive — today and into the future.

About Lee County:

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.